Privacy Policy

Last Updated: August 24, 2026

IndoFrench Technologies (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, applications, and digital platforms.

IndoFrench Technologies is an IT company based in Puducherry, India, providing e-commerce solutions, AI solutions, automation services, software development, and digital marketing services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your personal information.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information.

Information You Provide

You may voluntarily provide information such as:

Name
Email address
Phone number
Company or business name
Billing and business information
Shipping or delivery information when applicable
Information submitted through contact forms
Information provided when requesting a quotation or service
Information provided during customer support
Other information you voluntarily submit to us

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Approximate location derived from IP address
Date and time of website access
Website usage and interaction information

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use collected information to:

Respond to enquiries and contact requests
Provide requested services
Prepare quotations and proposals
Communicate with customers
Process transactions where applicable
Provide customer support
Deliver e-commerce, AI, automation, software, and digital marketing services
Improve our website and services
Analyze website performance and usage
Send service-related communications
Send marketing communications where permitted
Prevent fraud, abuse, and unauthorized activity
Maintain security
Comply with applicable legal and regulatory requirements

We do not use personal information for purposes unrelated to the reason it was collected unless permitted or required by applicable law.

3. E-Commerce Services

Where we provide e-commerce solutions or operate e-commerce-related platforms, additional information may be processed to facilitate transactions.

This may include:

Customer name
Contact information
Billing information
Shipping information
Order details
Payment-related transaction information

Payment information may be processed by third-party payment service providers. We generally do not store complete credit or debit card details on our own servers.

4. AI and Automation Services

As an AI and automation service provider, we may process information supplied by customers when delivering services.

Depending on the service, this may include business information, documents, customer enquiries, workflow information, or other data provided by the customer.

We use such information only as necessary to provide, maintain, secure, and improve the requested service, subject to the applicable agreement and instructions provided by the customer.

Customers should not submit sensitive or confidential information to our systems unless the relevant service or agreement specifically permits such processing.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and understand website usage.

Cookies may be used for purposes such as:

Website functionality
Remembering preferences
Analytics
Performance monitoring
Security
Marketing and advertising, where applicable

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Third-Party Services

We may use third-party tools and service providers for analytics, payment processing, communication, hosting, security, marketing, and other business functions.

These providers may process information according to their own privacy policies and applicable contractual obligations.

Examples may include services for:

Website analytics
Cloud hosting
Payment processing
Email communication
Customer relationship management
Marketing automation
Security and fraud prevention

We aim to work with service providers that maintain appropriate security and privacy practices.

7. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our business or provide requested services.

These parties may include:

Hosting and infrastructure providers
Payment processors
Email and communication providers
Analytics providers
Software and technology providers
Professional advisers
Legal or regulatory authorities where required by law

We only share information where reasonably necessary for the relevant business, contractual, security, or legal purpose.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take appropriate precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and complying with legal obligations.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally permitted
Withdraw consent where processing is based on consent
Request information about how your personal information is processed
Object to or restrict certain processing where applicable
Opt out of marketing communications

To exercise applicable rights, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you receive promotional communications from us, you may request to stop receiving them at any time.

You can contact us or use the unsubscribe mechanism provided in the relevant communication.

Please note that you may continue to receive essential service-related communications, such as transaction confirmations, security notifications, or important account information.

12. Children’s Privacy

Our services are not intentionally directed toward children who are below the applicable legal age for providing personal information without appropriate consent.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. International Data Processing

Some of our technology and service providers may process or store information outside India.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers are handled in accordance with applicable privacy and data protection requirements.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage visitors to review this page periodically.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us.

IndoFrench Technologies
Puducherry, India
Phone: +91-9751047223
Email: rama@indofrenchtech.com

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.

17. Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India.

Any disputes relating to privacy or the use of our services will be handled in accordance with applicable Indian law and the terms governing the relevant service.

IndoFrench Technologies
Puducherry, India